About Go Skydive NZ: Located 45 minutes from central Auckland, Go Skydive New Zealand offers some of the country's most spectacular skydiving with views of Auckland City, the Coromandel, and both the Tasman Sea and Pacific Ocean. Owner Darren Fletcher has grown it from a small operation into one of the Waikato region's premier tourist attractions.
Darren knew from his experience with Facebook Messenger that customers were comfortable asking questions via chat. Extending that to his website was the natural next step.
"Chat has opened up another way for people to contact us."
Go Skydive achieves a 2–3% chatbot engagement rate — around industry average — and the Yonder integration with Facebook Messenger consolidates all conversations in one place, saving Darren from checking multiple platforms.
Darren and his staff are often in the air, running shuttles, or focused on face-to-face customers — meaning they can't always respond to chat live. Yonder's AI chatbot solves this.
Pre-built with around 20 common skydiving questions — weight limits, glasses, pick-up options, drop zone location — the chatbot handles routine queries automatically. It also integrates with Darren's Rezdy booking system to provide live availability answers like:
"Yes, there are trips at 10.00 and 11.00 and there are 4 seats left."
In the last three months: The chatbot has helped 60% of chats — saving over 6 hours of staff time per month and nudging more visitors toward booking.
Darren's other favourite feature: pop-up website messages to display deals and discounts.
"Pop-up website messages. We use them to display deals and discounts we run throughout the year."
On operating days, he also uses the status message feature to update visitors on weather conditions — a personalised touch that improves the on-site experience before customers even arrive.
Having Yonder has freed Darren from the pressure of monitoring live chat while he's with customers. He can run shuttles and jump without worrying about missed bookings.
Book a demo to see how Yonder integrates with your booking system!