Skydive Tecumseh: 70% Of Enquiries Arriving Out-of-Hours

Skydive Tecumseh is Michigan's premier skydiving operation and the state's longest-running drop zone, established in 1964. Delivering 5-star customer care is central to their identity — and with a small but mighty frontline team, they turned to Yonder's AI chatbot to handle the volume. Yonder connects with skydiving operators' tools and booking systems to provide live answers without any manual effort.

The Challenge: Great Staff, But Too Many Interruptions

"Our frontline team is multi-tasking — they're checking in customers and answering the phone. That inevitably means each day we're missing phone calls. The funny thing is, the better customer service person you have, the longer the calls are and the more calls they potentially miss." — Shaggio Rodriguez, General Manager

The goal was a 10–20% reduction in phone calls, allowing staff to be fully present for customers who needed hands-on help.

The Results: 300+ Enquiries Handled Automatically in 4 Months

"In the 4 months we have used the Yonder AI Chatbot, it has successfully answered over 300 separate enquiries about weight, age limit, weather and jump schedule alone, with nearly 70% of those enquiries coming after 5pm."

This accomplished two things:

1. Customers received immediate answers at the moment of highest intent — especially important for evening and weekend researchers.
2. Over 300 potential phone calls were removed from the team's workload, allowing staff to focus on calls that genuinely required human involvement.

About Skydive Tecumseh

Skydive Tecumseh holds a 4.9-star average rating on Google across 1,500+ reviews. Their family-friendly environment, dedicated team, and 60+ years of operation make them one of the USA's most respected skydiving centres.