Quicksilver Cruises is one of Australia's most recognised reef tourism operators — delivering exceptional service both on the water and in every pre-trip touchpoint. With thousands of travellers researching reef trips online every week, Quicksilver saw an opportunity to speed up the path from browsing to booking.
Their answer: Yonder's AI Chatbot, fully integrated with their Cobber reservation system. The results in under 30 days were impossible to ignore.
In the first ~30 days, the chatbot handled 233 customer conversations — taking pressure off the reservations team and reclaiming 10 hours and 22 minutes of staff time that would otherwise have gone to routine responses.
Paul Cockrem, Digital Sales and Marketing Manager for Quicksilver Group:
"Yonder has allowed us to remove friction from the consumer conversion path, optimising the overall experience across our digital touchpoints."
Guests can now jump onto the website and get clear, accurate answers around the clock — no waiting for office hours, no email back-and-forth.
While the chatbot handles FAQs exceptionally well, connecting it directly to Cobber is what takes the experience to the next level. Guests can access live availability and departure times right inside the chat — no guessing, no searching.
When a guest is ready to book, the chatbot guides them straight into the Cobber booking flow. The path is seamless:
Ask a question → Get instant, accurate info → See real-time availability → Move into booking.
This is exactly the kind of conversion pathway that lifts revenue without adding staff workload.
Ten hours of routine admin removed in under a month is impactful in itself. But the bigger picture is what compounds:
For Quicksilver Cruises, the AI chatbot isn't just a support tool — it's part of how they convert demand, enhance guest experience, and streamline operations.
Quicksilver's early results show why AI is here to stay. When customers can ask, check, and book instantly, operators reduce abandoned intent and capture bookings even while the team sleeps.
What stands out most is how quickly Quicksilver saw operational improvements. Ten hours of routine admin removed in under a month is already impactful, but the bigger picture is the compounding effect: