---
title: "South Pacific Helicopters: Doubled Google Reviews YoY"
description: South Pacific Helicopters doubled their Google reviews YoY and achieved a 40% survey response rate using Yonder — helping maintain their QualMark Gold.
---

[Yonder's Customer Stories ](https://blog.yonderhq.com/customer-stories)

# [South Pacific Helicopters: Doubled Google Reviews YoY](https://blog.yonderhq.com/customer-stories/south-pacific-helicopters-doubled-google-reviews-yoy)

 Written by [Admin](https://blog.yonderhq.com/customer-stories/author/admin) | May 4, 2026 10:36:06 PM

South Pacific Helicopters delivers "a flight of your lifetime" over Kaikoura's spectacular landscapes and marine life in New Zealand's South Island. With a QualMark Gold status and Net Promoter Score of 100, they're doing something right — and [Yonder Reviews](https://www.yonderhq.com/products/review-survey) plays an important role.

## Centralising Feedback Across Platforms

Marketing and Sales Manager Krissy Griggs explains why they chose Yonder:

> "We needed a system that gathered our feedback into one spot, rather than logging into several platforms."

With a small team, manually checking Google, Facebook, and direct NPS surveys was consuming valuable time. Yonder brought everything into a single real-time dashboard.

> "I love that it is in real-time so I can see the analysis straight away, year on year and month on month."

## 40% Customer Survey Completion Rate

Krissy and her team are confident they're hearing from a wide range of customers.

> 40% customers give feedback

With [all data in one dashboard](https://www.yonderhq.com/products/review-survey), the team quickly identifies which products customers enjoy most. "Red faces" in the dashboard flag dissatisfied customers for rapid follow-up. (It happens rarely — 97% of trips successfully spot a whale.)

## 2x More Google Reviews

> 2x more Google Reviews than our previous system

Using Yonder's dedicated review request emails — with rating buttons embedded directly in the email body — South Pacific Helicopters achieved **105% more Google reviews year-on-year** compared to their previous system. All 5-star reviews. The Yonder system screens promoters before directing them to Google — unlike generic post-trip emails that include the review request buried among many other things.

## Using Feedback to Celebrate and Develop the Team

Krissy uses Yonder's **Mentions feature** to track when individual team members are named in surveys and online reviews.

> "We share back customer feedback to our team at staff meetings and who's been mentioned — it creates a real 'buzz' in the office."

This open feedback culture helps South Pacific Helicopters maintain the exceptional team that defines their guest experience.

‍

[View full post](https://blog.yonderhq.com/customer-stories/south-pacific-helicopters-doubled-google-reviews-yoy)

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