--- title: "Taupo Tandem Skydiving: Hours Saved Each Month + More Direct Bookings" description: Taupo Tandem Skydive saves 10 hours of staff time per month and generates 10–20 direct bookings per month via their Yonder AI chatbot — while gaining deeper insights into what customers want. image: https://blog.yonderhq.com/hubfs/Imported_Blog_Media/5cf09a86b2a8193454991486_img-5c8ff8bf392e2.jpg --- ![](https://blog.yonderhq.com/hs-fs/hubfs/Imported_Blog_Media/5cf09a86b2a8193454991486_img-5c8ff8bf392e2.jpg?width=620&height=480&name=5cf09a86b2a8193454991486_img-5c8ff8bf392e2.jpg) Customer Stories # Taupo Tandem Skydiving: Hours Saved Each Month + More Direct Bookings ![Admin](https://7528315.fs1.hubspotusercontent-na1.net/hub/7528315/hubfs/raw_assets/public/mV0_d-cms-elevate-theme_hubspot/elevate/images/avatar-placeholder.jpg?width=48&height=48&name=avatar-placeholder.jpg) Admin May 4, 2026 Taupo Tandem Skydiving (TTS) is New Zealand's #1 Rated Skydive on TripAdvisor. With spectacular Lake Taupo views and a commitment to innovation, they were among the first skydiving operators to adopt an AI chatbot for customer service.   ## Why They Chose Yonder Marketing Manager Daisy Hylton was interested in [chatbots](https://www.yonderhq.com/products/ai-chatbot) but found most solutions from international providers came with a large price tag. Yonder offered enterprise-level outcomes at a price accessible to tourism businesses. TTS had previously used a Facebook Messenger chat tool — and it demonstrated the value of chat clearly. But they needed broader coverage (general webchat, not just Messenger) and a way to handle routine questions automatically so the team could focus on customers at the dropzone. > "It makes it that one step easier for customers to ask those potentially mundane questions. It bridges the gap between the customer being unsure to making a booking." — Daisy Hylton ## The Benefits **More bookings.** The [chatbot](https://www.yonderhq.com/products/ai-chatbot) achieves a 2–3% website engagement rate and converts **10–20 bookings per month** directly through chat — plus additional email leads and website conversions. **Staff time saved.** An unexpected win: > "I was so surprised how much time chats took and the savings the chatbot has given us." — Daisy Hylton TTS saves around 10 hours per month, with significantly less disruption to frontline staff. **Customer insights.** Yonder's analytics panel reveals the most common questions — helping TTS refine website content and booking system information to reduce unnecessary enquiries. > "These insights have led us to tweak information on our website and booking system to help answer those basic questions." — Daisy Hylton **Website messages and promotions.** TTS particularly likes Yonder's ability to display targeted pop-up messages during promotions. > "We especially like the targeted messages option for when we are running specials — so great to be able to put this message pop-up in front of our customers as soon as they visit our site." This reduces bounce rates and drives direct bookings — keeping customers on the website rather than searching elsewhere. ## Share this post [mailto:https%3A%2F%2Fblog.yonderhq.com%2Fcustomer-stories%2Ftaupo-tandem-skydiving-surprised-how-much-precious-staff-time-saved](mailto:https%3A%2F%2Fblog.yonderhq.com%2Fcustomer-stories%2Ftaupo-tandem-skydiving-surprised-how-much-precious-staff-time-saved) ## Keep reading [![AI Chatbot and Voice Agent driving tourism success](https://blog.yonderhq.com/hs-fs/hubfs/Imported_Blog_Media/69e9699df3f8b4362c8d9176_Luthers%20Pontoon%20(1).png?width=2468&height=1575&name=69e9699df3f8b4362c8d9176_Luthers%20Pontoon%20(1).png) Customer Stories ### Luther's Pontoon: Zero Missed Calls and 12x ROI ](https://blog.yonderhq.com/customer-stories/luthers-pontoon-zero-missed-calls-and-a-12x-return-in-the-first-60-days) [![Yonder's chatbot manages the repetitive tasks, so Through Eternity can focus on in-person interactions](https://blog.yonderhq.com/hs-fs/hubfs/Through%20Eternity.png?width=1200&height=900&name=Through%20Eternity.png) Customer Stories ### Through Eternity Tours ](https://blog.yonderhq.com/customer-stories/through-eternity-tours) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Admin", "url" : "https://blog.yonderhq.com/customer-stories/author/admin" }, "dateModified" : "2026-05-05T00:28:06.430Z", "datePublished" : "2026-05-04T05:18:30.000Z", "headline" : "Taupo Tandem Skydiving: Hours Saved Each Month + More Direct Bookings", "image" : [ "https://blog.yonderhq.com/hubfs/Imported_Blog_Media/5cf09a86b2a8193454991486_img-5c8ff8bf392e2.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.yonderhq.com/customer-stories/taupo-tandem-skydiving-surprised-how-much-precious-staff-time-saved", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.yonderhq.com/hubfs/Yonder_logo.png" }, "name" : "TOMIS HOLDINGS, INC." } } ```