---
title: "Zorb: Increases Conversions and Saves Time"
description: ZORB Rotorua saves up to 14 staff hours per month using Yonder's AI chatbot — reducing email and phone enquiries while boosting website conversions.
---

[Yonder's Customer Stories ](https://blog.yonderhq.com/customer-stories)

# [Zorb: Increases Conversions and Saves Time](https://blog.yonderhq.com/customer-stories/zorb-increases-website-conversions-and-saves-staff-time-during-covid)

 Written by [Admin](https://blog.yonderhq.com/customer-stories/author/admin) | May 4, 2026 5:02:16 AM

The desire to offer a better customer experience and reduce response bottlenecks was behind ZORB’s decision to invest in a chat solution for their website, and it’s continued to deliver value during and after COVID-19 lockdowns.

The world-famous downhill ball-rolling experience started in Rotorua — and the team at ZORB has always invested in delivering a great customer experience from the very first touchpoint. That commitment is what led Sales & Marketing Manager Charlotte Brady to implement Yonder's [AI chatbot](https://www.yonderhq.com/products/ai-chatbot).

## Before Yonder

> "Before Yonder, we used to get a lot of emails to our info@zorb email address and responding took up a lot of time. Incoming phone calls go to our front-of-house team and if they had customers in front of them, it was difficult to keep up with calls and customers." — Charlotte Brady

## After Yonder

Email volume dropped significantly. Phone calls decreased. And the team gained the ability to be fully present with guests — without dropping the ball on online enquiries.

Pre-COVID, ZORB customers had around 100 chatbot conversations per month in low season, rising to around 170 during peak summer — equating to **7–14 hours of staff time saved per month**.

> "Not only are our website visitors getting immediate answers 24-7, but Yonder has really reduced the pressure on our staff."

> "We're also converting more customers from our website since we've had Yonder chat."

Charlotte was impressed by how quickly Yonder paid for itself:

> "Within minutes of going live, customers were having conversations and getting answers. People are used to using chat now, and it's just another channel for customers to engage with us."

## Managing Topical Content With Pop-Ups

Charlotte uses Yonder's pop-up website message feature regularly — updating it during bad weather to reassure visitors that ZORB is still operating, or featuring current opening hours and deals.

> "It saves loads of calls and emails, and is quick and easy to do."

The dashboard gives Charlotte visibility across all key [chatbot](https://www.yonderhq.com/products/ai-chatbot) metrics — conversation volumes, resolution rates, and trending questions.

 

[View full post](https://blog.yonderhq.com/customer-stories/zorb-increases-website-conversions-and-saves-staff-time-during-covid)

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