We're excited to announce that Yonder is now fully integrated with Starboard Suite — an award-winning reservation system purpose-built for passenger vessel and watersports operators. The integration enables real-time availability directly within Yonder's AI Chatbot conversations, making it easier than ever to answer booking enquiries instantly and convert website visitors into confirmed reservations.
Here's what the integration makes possible.
Starboard Suite is a specialist reservation platform designed specifically for the operational complexity of passenger vessel and watersports businesses. Its mobile-friendly platform handles online, phone, and walk-up bookings from a single dashboard — with additional features including electronic check-ins, employee scheduling, OTA and hotel concierge integrations, and a contract module for managing private charters and group tours.
For operators running everything from scenic cruises to kayak rentals to whale watching tours, Starboard Suite provides the purpose-built infrastructure that generic booking platforms can't match.
The centrepiece of the Yonder and Starboard Suite integration is Live Availability. When a visitor asks your AI Chatbot about availability — "Do you have space on Saturday?" or "What times do you run tours?" — the chatbot queries your Starboard Suite inventory in real time and responds instantly with accurate, up-to-date information.
It then provides a direct link into your booking process, guiding the visitor toward completing a reservation without ever leaving the chat window. For passenger vessel and watersports operators where trip availability changes rapidly and last-minute bookings are common, this real-time connection between chat and your reservation system is a significant competitive advantage.
Setup is straightforward: sign up with Yonder, then activate the integration through the Starboard Suite app store to give Yonder access to your public availability.
Beyond live availability, Yonder's AI Chatbot handles up to 95% of common customer questions automatically — pricing, accessibility, what to bring, cancellation policies, group bookings, private charters, and more. Trained on millions of real tourism conversations and customised for your specific products and FAQs, it delivers accurate answers at any hour of the day.
Over 51% of chat conversations happen outside standard business hours. For watersports and passenger vessel operators who attract last-minute and after-hours bookers — often visitors already at the destination looking for something to do today — this 24/7 coverage is directly commercial.
Your team can step in at any time via live chat, with all conversations managed through Yonder's Unified Inbox — bringing website chat, Facebook Messenger, Instagram, and WhatsApp into a single centralised hub so nothing gets missed.
Phone calls remain a significant booking channel for passenger vessel and watersports operators — visitors calling to check availability, ask about group rates, or confirm departure times before committing. Yonder's AI Voice Agent ensures every call is answered instantly, 24/7, in a natural conversational voice across 20+ languages.
It handles availability enquiries, answers common questions, and captures booking intent around the clock — so missed calls never mean missed bookings, even during peak season when your team is focused on delivering experiences rather than answering phones.
The Starboard Suite integration doesn't just power chat — it also enables Yonder to automatically trigger personalised survey and review requests after every experience. Every response is matched to the relevant booking record, so you always know exactly which trip, which customer, and which experience generated each piece of feedback.
Yonder's Reviews and Survey tool identifies your happiest customers and makes it effortless for them to share their experience publicly on Google, TripAdvisor, Facebook, GetYourGuide, or BookMe — generating up to 5x more reviews than standard post-trip emails. AI-crafted reply suggestions make responding to every review effortless, and Yonder's Reputation Management dashboard brings all your reviews into one place with AI Smart Summaries delivered monthly.
Yonder's pop-up Announcements let you surface time-sensitive information directly on your website — today's weather conditions, last-minute availability, trip cancellations, or seasonal promotions — managed from your Yonder dashboard without any developer input. For watersports and vessel operators where conditions and availability change daily, this is a particularly valuable tool for keeping visitors informed and reducing inbound enquiries.
Your best five-star reviews are automatically showcased as a live feed on your website via Yonder's review widget — providing the social proof that turns a curious visitor into a confident booker.
The Starboard Suite integration is live and available through the Starboard Suite app store. Explore all of Yonder's booking system integrations or visit Starboard Suite's website to learn more about their reservation platform.
Want to see how Yonder works for your passenger vessel or watersports business? 👇