Your customers interact with your team every day — and they have opinions about those interactions. The challenge for most tourism operators is capturing that feedback in a structured, actionable way rather than letting it disappear into a pile of unread reviews. Yonder's Teams feature changes that entirely, turning guest feedback into a real-time performance tool for your staff.
The Problem With Traditional Staff Reviews
Most tourism businesses rely on a combination of manager observation and occasional customer comments to assess team performance. It's subjective, inconsistent, and time-consuming to collate — which means monthly performance reviews often lack the data to be genuinely useful, and reward or incentive programs are hard to run fairly.
The good news is your customers are already giving you the feedback you need. You just need a system to capture and organise it.
Yonder's Teams feature — available to all Yonder Reviews customers — adds a structured team feedback question to your NPS survey, collecting guest feedback on individual staff members and guides automatically after every experience.
Here's how it works:
Add the Team question to your Yonder survey. Ask customers which team member or guide they interacted with and invite them to share structured feedback — what went well, and what could be improved. You choose which attributes to ask about, so the feedback reflects what matters most to your operation.
A dashboard summarises the results. All feedback is automatically collated into a per-team-member dashboard, visible to admin users. No manual spreadsheets, no trawling through individual survey responses — just a clean, organised view of how each team member is performing in the eyes of your guests.
Drill down into individual results. Need to look more closely at a specific team member's feedback over a particular period? The dashboard lets you dig into the detail, giving you the context behind the numbers.
One Yonder customer using the Teams feature put it best: "We have involved our Operations Leadership team and shown them how to use the system so they can look at a reward and incentive program based on the feedback — something they have wanted to do for a long time but had no way of collating accurate info together."
That's the real value here. It's not just about identifying underperformance — it's about recognising your best people fairly, building a culture of accountability, and giving leadership the data they need to make confident decisions about training, incentives, and resourcing.
The Teams feature goes beyond direct survey feedback. Yonder's Reputation Management dashboard automatically tracks mentions of team member names across all your online reviews — Google, TripAdvisor, Facebook, GetYourGuide, and more — surfacing them in a single place without you needing to read every review manually.
This means you can see at a glance which staff members are being praised publicly, which topics or areas of your operation are generating the most comments, and how sentiment is trending over time. Combined with AI Smart Summaries — monthly digests of review themes delivered directly to your inbox — you get a comprehensive picture of team performance without the manual overhead.
Tourism businesses that systematically collect and act on team feedback don't just improve their customer service — they build stronger teams, reduce turnover, and create a culture where great performance is recognised and rewarded. When staff know their work is being measured fairly and transparently, standards rise.
Yonder's Reviews and Survey tool makes this entire process automatic — from survey dispatch triggered by your booking system, to AI-crafted reply suggestions for public reviews, to Smart Summaries and team performance dashboards that surface the insights that matter.
Book a demo with Yonder to see how the Teams feature can work for your business 👇