Yonder and CustomLinc: AI Chat, Live Availability and Reviews for Australian and New Zealand Tourism Operators

We're excited to announce a powerful new integration between Yonder and CustomLinc — the advanced ticketing, reservations, and passenger logistics platform built specifically for tourism and transport operators across Australia and New Zealand. By connecting CustomLinc with Yonder's AI-driven automation platform, operators can now deliver instant live availability updates within chatbot conversations, automate review collection, and manage all customer communications from a single hub.

Here's what the integration makes possible.

Solve Tourism's Most Common Booking Question — Instantly

One of the most frequently asked questions on any tourism website is: "Is this available on my preferred date?" Traditionally, answering it required either a manual search or waiting for a live agent to respond — both of which introduce friction and cost bookings.

Yonder's AI Chatbot, integrated with CustomLinc, answers this question instantly. It queries your CustomLinc inventory in real time and responds with accurate availability information — directly in the chat window, at any hour of the day. Visitors can then be guided straight into your booking process without ever navigating away.

The result: fewer abandoned enquiries, more on-the-spot bookings, and significantly reduced pressure on your customer service team.

Answer Customer Questions Instantly, 24/7

Beyond availability, Yonder's AI Chatbot handles up to 95% of common customer questions automatically — pricing, accessibility, what to bring, cancellation policies, group bookings, and more. Trained on millions of real tourism conversations and customised for your specific products and FAQs, it delivers accurate, on-brand responses at any hour.

Over 51% of chat conversations happen outside standard business hours — meaning the majority of your enquiry traffic is arriving when a human response isn't realistic. With Yonder handling these conversations automatically, no potential booking goes unanswered.

South Sea Cruises, a CustomLinc operator using Yonder across five different brands and websites, found the impact immediate: standard questions were "addressed head-on automatically on the website," significantly reducing the volume of routine enquiries reaching their team and freeing staff to focus on guests who genuinely needed personal support.

Never Miss a Phone Enquiry Either

For CustomLinc operators who receive significant enquiries by phone — particularly for passenger vessel, transport, and group bookings — Yonder's AI Voice Agent ensures every call is answered instantly, 24/7, in a natural conversational voice across 20+ languages. It handles common questions, checks live availability, and captures booking intent around the clock — so missed calls never mean missed bookings.

Booking-Linked Surveys — Sent Automatically

Yonder connects directly to your CustomLinc booking system and automatically triggers personalised survey and review requests after every experience. Every response is matched to the relevant booking record — so you always know exactly which customer, which product, and which experience generated each piece of feedback.

South Sea Cruises uses this integration to link customer feedback directly to booking data — enabling them to swiftly identify customers in the rare case of negative feedback, gain full context around the issue, and resolve it proactively. As their General Manager of Marketing noted, this approach has been central to fostering customer loyalty and trust across all five of their brands.

Get Up to 35% of Customers Giving Feedback

Only 2–5% of customers leave a public review unprompted. Yonder's Reviews and Survey tool changes that dramatically — CustomLinc operators using Yonder typically achieve up to 35% survey response rates, ten times more effective than a standard post-trip email with a review link.

Yonder's intelligent review funnel identifies your happiest customers and makes it effortless for them to share their experience publicly on Google, TripAdvisor, Facebook, GetYourGuide, or BookMe — generating up to 5x more reviews than standard follow-up. AI-crafted reply suggestions make responding to every review effortless, and product-specific reviews can be displayed automatically on the relevant pages of your website.

All Your Reviews and Feedback in One Place

Yonder's Reputation Management dashboard brings all your reviews from Google, Facebook, GetYourGuide, BookMe, TripAdvisor, and Yonder direct into a single centralised hub — so your team can monitor, respond to, and report on everything without switching between platforms.

AI Smart Summaries deliver a monthly digest of review themes — Price, Timeliness, Staff, Value — directly to your inbox. Team mention tracking automatically flags which staff members are being praised or flagged across all platforms, making performance reviews more data-driven and efficient.

Track Performance With Google Analytics 4

Yonder's integration with Google Analytics 4 enables you to track chatbot-driven bookings, conversion rates, and customer behaviour — giving you clear visibility into the ROI of your AI tools. You can create audience segments based on Yonder interactions to understand how chat engagement correlates with booking conversion, and use that data to continuously refine your digital strategy.

Engage Website Visitors and Convert More Bookings

Yonder's pop-up Announcements let you surface time-sensitive information directly on your website — today's conditions, last-minute availability, operational updates, or seasonal promotions — managed from your Yonder dashboard without developer input. Yonder's Recommend tool can import your CustomLinc products directly, presenting visitors with a personalised quiz that guides them to the right experience for their needs. And your best five-star reviews are automatically showcased as a live feed on your website, providing the social proof that turns a curious visitor into a confident booker.

Ready to Connect CustomLinc With Yonder?

The CustomLinc integration is live and ready to set up — just grab your Agent API key and supplier name from CustomLinc and plug them into Yonder's integrations dashboard. Explore all of Yonder's booking system integrations or view the full CustomLinc integration page for more details.

Want to see how Yonder works for your CustomLinc business? 👇