We're excited to announce that Yonder is now fully integrated with Wherewolf — the leading digital waiver app for adventure tourism operators. If you're a Wherewolf customer, you can now connect your waiver system with Yonder to automatically collect customer feedback, supercharge your online reviews, and turn every guest check-in into a rich source of business intelligence.
Here's what the integration makes possible.
What makes the Wherewolf integration uniquely powerful is its reach. Rather than sending surveys only to the primary booking contact, Yonder triggers a personalised survey to every participant who checks in — online or in store — capturing feedback from the full group, not just the person who made the booking.
Every time a customer completes a Wherewolf check-in, that data is automatically shared with Yonder. Surveys are sent at a defined time after the experience, matched to each participant's customer details — so every response is tied to the right person, the right experience, and the right product. No guesswork, no manual follow-up.
Only 2–5% of customers leave a public review unprompted. Yonder's Reviews and Survey tool changes that dramatically — Wherewolf customers using Yonder typically achieve over 35% survey response rates, which is ten times more effective than including a review link in a standard post-experience email.
NPS is tracked automatically, giving you a reliable benchmark for customer satisfaction and early warning of any dips in quality. You can also add further questions to gather deeper insight into specific aspects of your experience — team performance, value for money, what could be improved — giving you a fuller picture of how your business is really performing.
Yonder's intelligent review funnel identifies your happiest customers — those who rate you 9 or 10 out of 10 — and makes it as easy as possible for them to share their experience publicly on Google, TripAdvisor, Facebook, GetYourGuide, or BookMe. A one-click copy button removes the effort of writing a review from scratch.
Crucially, Yonder intercepts negative feedback before it goes online — routing lower scores into a private internal feedback channel rather than directing unhappy customers straight to a public review site. That means you protect your reputation while still capturing the insights you need to improve.
Online reviews influence the purchase decisions of 93% of consumers. Wherewolf operators using Yonder generate up to 5x more reviews than those relying on standard post-trip follow-up — with AI-crafted reply suggestions making it effortless to respond to every review in seconds.
Managing reviews across Google, TripAdvisor, Facebook, GetYourGuide, and your own Yonder direct feedback across multiple platforms is time-consuming. Yonder's Reputation Management dashboard pulls everything into a single centralised hub — so your team can monitor, respond to, and report on all reviews without switching between tabs.
AI Smart Summaries deliver a monthly digest of review themes — Price, Timeliness, Staff, Value — directly to your inbox. Team mention tracking automatically flags which guides and staff members are being praised or flagged across all platforms — making performance reviews more data-driven, fair, and efficient. You can even display product-specific reviews on the relevant pages of your website, showing visitors five-star feedback for the exact experience they're considering.
One of the most significant advantages of the Wherewolf integration is that Yonder can send surveys to all participants in a group experience — not just the person who originally made the booking. For adventure tourism operators running group activities, this dramatically increases the volume and diversity of feedback you collect, giving you a far more representative picture of the guest experience.
This is especially valuable for team performance data. Yonder's Teams feature lets you add a structured team feedback question to your survey, collecting guest impressions of specific guides or staff members and rolling them up into an easy-to-read dashboard for management.
Feedback and reviews are only part of what Yonder brings to your Wherewolf setup. Yonder's AI Chatbot handles up to 95% of common customer questions instantly, 24/7 — answering queries about pricing, availability, safety requirements, age restrictions, and more without your team needing to lift a finger. Over 51% of chat conversations happen outside of business hours, making always-on coverage essential for adventure tourism operators.
Yonder's pop-up Announcements let you proactively surface time-sensitive information on your website — today's weather, last-minute availability, safety updates, or seasonal promotions — managed from your Yonder dashboard without any developer input. And for phone enquiries, Yonder's AI Voice Agent answers every call instantly, 24/7, in a natural conversational voice — so no booking opportunity is ever missed.
The Wherewolf integration is quick to set up — just contact Wherewolf support to enable the connection, then enter your pool ID into Yonder and you're live. Book a demo with Yonder to see how it works, or explore all of Yonder's integrations.