Yonder and Zaui: Automate Reviews, Chat and Bookings for Tour Operators

We're excited to announce that Yonder is fully integrated with Zaui — a leading booking management platform for tour, activity, and ground transportation operators. If you're a Zaui customer, you can connect your booking system with Yonder to automate customer feedback, supercharge your online reviews, answer enquiries 24/7, and convert more website visitors into confirmed bookings — all from one platform.

Here's what the integration makes possible.

Booking-Linked Surveys — Sent Automatically

Yonder connects directly to your Zaui booking system and automatically triggers personalised survey and review requests after every experience. Every response is matched to the relevant booking record and customer details — so you always know exactly who gave feedback, which product or tour they experienced, and all the context you need to act on it.

No manual follow-up, no guesswork. Just clean, connected data segmented by tour or activity, available immediately in your Yonder dashboard.

Get Up to 35% of Customers Giving Feedback

Only 2–5% of customers leave a public review unprompted — meaning the vast majority of your customers' opinions go uncaptured. Yonder's Reviews and Survey tool changes that dramatically. Zaui customers using Yonder typically see up to 35% of customers providing direct feedback — ten times more effective than a standard review link in a post-trip email.

NPS is tracked automatically against each booking, giving you a reliable benchmark for customer satisfaction and early warning of any dips in experience quality. Surveys are available in over 8 languages, ensuring international visitors can share feedback in their native language without any gaps in your data.

Turn Positive Feedback Into 5-Star Online Reviews

Yonder's intelligent review funnel identifies your happiest customers — those who rate you 5 stars — and makes it as easy as possible for them to share their experience publicly on Google, TripAdvisor, Facebook, GetYourGuide, or BookMe. A one-click copy button removes the effort of writing a review from scratch, driving significantly higher completion rates.

Online reviews influence the purchase decisions of 93% of consumers — and every five-star review you collect improves your Google search ranking and builds trust with potential customers. Zaui operators using Yonder generate up to 5x more reviews than those relying on standard post-trip emails.

Once reviews start flowing in, Yonder's AI-crafted reply suggestions generate thoughtful, on-brand responses automatically — so every customer feels acknowledged without your team spending hours writing individual replies.

All Your Reviews and Feedback in One Place

Juggling Google, TripAdvisor, Facebook, GetYourGuide, and your own Yonder direct feedback across multiple platforms is time-consuming and easy to let slip. Yonder's Reputation Management dashboard pulls everything into a single centralised hub — so your team can monitor, respond to, and report on all reviews without switching between tabs.

AI Smart Summaries deliver a monthly digest of review themes — Price, Timeliness, Staff, Value — directly to your inbox. Team mention tracking automatically flags which guides and staff members are being praised or flagged across all platforms, making performance reviews more data-driven and efficient. You can also display product-specific reviews on the relevant pages of your website — showing visitors five-star feedback for the exact Zaui tour or experience they're considering.

Answer Customer Questions Instantly, 24/7

Yonder's AI Chatbot is trained on millions of real tourism conversations and handles up to 95% of common customer questions immediately — including live availability pulled directly from your Zaui booking system. Visitors get instant answers about pricing, availability, accessibility, cancellation policies, and more, at any hour of the day.

The results speak for themselves: Ziptrek Ecotours in Queenstown, a Zaui customer using Yonder, saved over 100 staff hours across just 90 days during their busy summer season — with the chatbot handling customer queries around the clock and freeing the team to focus on delivering exceptional guest experiences.

Over 51% of chat conversations happen outside of business hours. With Yonder's AI Chatbot available 24/7, no potential customer goes unanswered while your team is offline. And for phone enquiries, Yonder's AI Voice Agent answers every call instantly in a natural conversational voice across 20+ languages — so missed calls never mean missed bookings.

Engage Website Visitors With Chat and Proactive Messages

Not every visitor who lands on your website finds what they're looking for immediately. Yonder's AI Chatbot and targeted pop-up Announcements work together to engage visitors at exactly the right moment — surfacing your latest deals, weather updates, availability alerts, and time-sensitive promotions without any developer input.

Yonder's Recommend tool can import your Zaui products directly, presenting visitors with a personalised quiz that guides them to the right experience for their needs — increasing booking value and reducing decision fatigue. Every conversation also generates rich insight data, revealing what visitors are asking, where they're getting stuck, and what content gaps exist on your website.

Ready to Connect Zaui With Yonder?

The Zaui integration is live and ready to go. Book a demo with Yonder to see how it works for your business, or explore all of Yonder's booking system integrations.