Taupo Tandem Skydiving (TTS) is New Zealand's #1 Rated Skydive on TripAdvisor. With spectacular Lake Taupo views and a commitment to innovation, they were among the first skydiving operators to adopt an AI chatbot for customer service.
Marketing Manager Daisy Hylton was interested in chatbots but found most solutions from international providers came with a large price tag. Yonder offered enterprise-level outcomes at a price accessible to tourism businesses.
TTS had previously used a Facebook Messenger chat tool — and it demonstrated the value of chat clearly. But they needed broader coverage (general webchat, not just Messenger) and a way to handle routine questions automatically so the team could focus on customers at the dropzone.
"It makes it that one step easier for customers to ask those potentially mundane questions. It bridges the gap between the customer being unsure to making a booking." — Daisy Hylton
More bookings. The chatbot achieves a 2–3% website engagement rate and converts 10–20 bookings per month directly through chat — plus additional email leads and website conversions.
Staff time saved. An unexpected win:
"I was so surprised how much time chats took and the savings the chatbot has given us." — Daisy Hylton
TTS saves around 10 hours per month, with significantly less disruption to frontline staff.
Customer insights. Yonder's analytics panel reveals the most common questions — helping TTS refine website content and booking system information to reduce unnecessary enquiries.
"These insights have led us to tweak information on our website and booking system to help answer those basic questions." — Daisy Hylton
Website messages and promotions. TTS particularly likes Yonder's ability to display targeted pop-up messages during promotions.
"We especially like the targeted messages option for when we are running specials — so great to be able to put this message pop-up in front of our customers as soon as they visit our site."
This reduces bounce rates and drives direct bookings — keeping customers on the website rather than searching elsewhere.