The first few seconds of a phone call shape everything that follows. Yonder’s AI Voice Agent now lets you create multiple welcome greetings, run them simultaneously, and use real call data to find out which one drives the most engagement.
It’s A/B testing for your voice channel, built directly into the platform.
A welcome message is the greeting callers hear when the Yonder AI Voice Agent picks up. Previously, operators configured a single welcome message. Now you can create several, and Yonder randomly rotates between them across incoming calls.
As calls accumulate, Yonder tracks which greeting was used for each call and reports on engagement metrics for each one. Over time, you build a clear picture of which opening your guests respond to best.
You’ll find welcome message settings on the Voice Setup page in your Yonder dashboard. Here’s how it works:
Note: welcome messages cannot be edited once created. Because Yonder ties reporting data to the exact wording of each message, any edit would make historical comparisons unreliable. To change a greeting, delete it and create a new one.
Start with 3–4 variations
Three or four welcome messages is the right starting point. Too few limits comparison data; too many means it takes longer to accumulate enough calls per greeting to draw reliable conclusions.
Test one variable at a time
Change one element between variations: tone (warm vs. formal), structure (open question vs. direct offer), or content (leading with your business name vs. leading with what you can do). If you change everything at once, you won’t know what moved the needle.
Wait for enough data before drawing conclusions
Aim for at least 100 calls per greeting before comparing results. Strong trends across multiple metrics can justify acting sooner; smaller differences between similar greetings may require more data.
Run it as a continuous process
Once you identify a winning greeting, disable the underperformers, introduce fresh variations, and keep testing. Guest expectations evolve. So should your greeting.
Here are three directions worth testing:
Your call data will tell you what works for your specific guests.
Custom welcome messages are available now for all Yonder AI Voice Agent customers. Head to Voice Setup in your dashboard to add your first variations. Not yet on the Voice Agent? Book a demo to see how it works 👇
Custom welcome messages are multiple AI voice greetings configured in your Yonder Voice Agent settings. When a call comes in, Yonder randomly selects one of your enabled greetings and tracks engagement metrics for each so you can compare performance over time.
No — welcome messages cannot be edited once created. Yonder’s reporting ties performance data to the exact wording of each message. To adjust a greeting, delete it and create a new one.
Three to four welcome messages is the recommended starting point. Too few limits comparison data; too many means it takes longer to accumulate enough calls per message for reliable results.
Aim for at least 100 calls per greeting before drawing conclusions. Strong trends across multiple metrics can justify acting sooner; smaller differences between similar greetings may require more data.
Once you have more than one welcome message configured, a new tab appears on the Reports page in your Yonder dashboard showing engagement metrics for each greeting.